Studio Policies

Cancellation & Refund Policy

Multi-week cohorts

• 100% refund when cancelled 14 or more days before the first session.
• 50% refund when cancelled 7–13 days before the first session.
• Cancellations inside 7 days are reviewed case-by-case; because seats are strictly limited, these are generally non-refundable.

One-time workshops and day camps

• Cancel 3 or more days before the session to receive a studio credit voucher for the full amount, usable on any future class.
• Cancellations inside 3 days forfeit the session fee.

To cancel a booking, sign in to your dashboard or contact the studio. Refunds are issued to the original payment method through Stripe.

Liability & Waivers

Every booking requires a parent or guardian to sign our studio liability waiver during checkout. The current waiver text (studio-liability-2026-09) reads:

I hereby grant permission for my child to participate in clay and pottery activities at The Creative Collective Art Studio in Folkmoot Friendship Center. I understand that student activities involve pottery wheels, clay carving tools, and exposure to heat kilns operated strictly by staff. I release The Creative Collective and Folkmoot Association from all liabilities arising from accidental cuts, dust inhalation, or clothes damage related to raw clay materials.

Your typed full legal name, the date and time of signing, and technical signature details are stored with your booking record. An optional photo-release consent can be granted or declined during checkout.

Privacy Policy

What we collect

• Account details: your name, email, password (stored only as a hash), and phone.
• Student profiles: student name, date of birth, allergy/medical notes, and emergency contact information you choose to provide.
• Waiver records: typed signature, signing time, and technical identifiers.
• Booking and waitlist activity tied to your account.

How we use it

• To operate bookings, seat holds, waitlists, reminders, and studio communications.
• To keep students safe — medical and allergy notes are visible to studio staff only.

What we never do

• We never see or store your payment card details — all payments are processed securely by Stripe.
• We do not sell or share personal information with advertisers.

Service providers

We use Stripe (payments), Resend (transactional email), and Twilio (SMS reminders) to operate the studio. Each processes only the data needed to deliver its service.

To access, correct, or delete your data, contact the studio in person or by email. This policy was last updated September 2026.

Folkmoot Partnership

The Creative Collective operates in Room B6 of the historic Folkmoot Friendship Center, 112 Virginia Ave, Waynesville, NC 28786. Classes are hosted in the basement wing, reached through the rear parking lot entrance.

Folkmoot Friendship Center is our venue partner. Studio bookings, waivers, and policies are managed by The Creative Collective Art Studio.